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Reach us by email
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Delete Account & Data
Applications developed by Platform Commons do not feature an in-app option to delete your account. You can request full account and data deletion by emailing our support team directly.
How to Request Account Deletion
Please send an email to dev@platformcommons.org with the following information:
- Subject: Account Deletion Request
- App Name: Specify the exact name of the application you are using
- Registered Identity: Email address, phone number, or username linked to the account
- Reason (Optional): Optional note regarding your request
Once verified, your account and associated personal data will be permanently removed.
Data Handling & Retention Policy
Below is a summary specifying what happens to your data upon requesting account deletion:
| Data Category | Action Taken | Retention Details & Legal Exceptions |
|---|---|---|
| Account Profile Name, Email, Phone Number, Profile Photo, Auth Credentials | Deleted | Permanently purged from active application databases and backups upon completion. |
| User Data & Activity Uploaded media, user preferences, application logs | Deleted | Completely wiped from production servers. Access to app services is revoked. |
| System Diagnostics Crash reports, performance analytics, device telemetry | Anonymized | Stripped of all personally identifiable information (PII) and retained for app performance tuning. |
| Financial & Legal Records Transaction records, billing histories, audit trails | Retained | Retained for up to 7 years exclusively to comply with statutory, tax, regulatory, and legal obligations. |